Patient Experience
Ways in which we can enhance your experience at the surgery:
Hearing Induction Loop
To be a practice that performs outstanding primary care in line with our patients needs and at the highest level of customer satisfaction. As a practice we’d like to attract, reward and retain highly skilled staff and help them grow in their careers to the best of our ability.
Translation Services
We can arrange for telephone translation services, please inform us at time of booking if you require this service.
Visually Impairment
We record an alert on the medical records of patients with a visual impairment to ensure that we can assist when it comes to reading the call screen in the waiting room.
British Sign Language (BSL)
We can arrange for a BSL interpreter to attend your appointment if we are given prior notice at time of booking.